Dis-Chem Pharmacies Salon has an opportunity available for a Salon Manager to join the team. The main purpose of this role will be to ensure that the salon perform according to Dis-Chem Salon Policies and Procedures. Promote the Nail and Beauty salons and ensure monthly targets are achieved. Help promote retail sales of products, specifically Bionike, Payot and Dis-Chem exclusive products. Ensure salon team members are fully trained, managed and rosters are adhered to

Minimum Requirements

Essential:

• Matric or equivalent Senior Certificate
• Relevant Beauty or Nails Certificate or Diploma (NQF4)
• Previous Hair Stylist experience
• Previous Management experience

Job Description:

• Manage the salon`s marketing and promotions.
• Recruit new customers for the salon and ensure that team members adhere to recruitment quota.
• Plan, implement and follow ups must be done regarding promotions.
• Adhere to marketing and promotional procedures.
• Implement strategies to achieve set monthly salon and personal targets, for salon staff
• Assist employees in the salon to achieve monthly product and service targets.
• Ensure correct pricing of all products and services on offer.
• Manage and maintain the daily salon administration.
• Review daily salon paperwork which includes but are not limited to daily sheets, financial records, ensure salon invoices gets paid, birthday list, etc.
• Keep accurate inventory counts of in-store product use to ensure accurate stock levels according to salon needs.
• Assist with treatment bookings.
• Assist with treatments when short-staffed.
• Control the salon`s stock ordering and report any discrepancies to the Regional Salon Manager.
• Ensure full retail and consumable offerings are available to clients for purchase at all times and keep accurate inventory of product lines and act accordingly.
• Report products that are out of stock to the Regional Salon Manager.
• Maintain retail consumable stock rotation within the salon.
• Adhere to stock standard operating procedures and ensure that all team members adhere to set procedures.
• Maintain accurate salon stock merchandising
• Report general maintenance and faulty equipment to the Regional Cosmetic Manager.
• No delegation of orders may be made to other team members.
• Manage daily operations within the department.
• Manage team members and the physical upkeep of the salon and its equipment.
• Report any faulty salon equipment and/or fitments to the Salon Regional Manager.
• Ensure that all relevant equipment is in a working condition and clean at all times.
• Manage the salon`s merchandise and the accurate pricing of products and services on offer.
• Report all client compliments, complaints and concerns to management as soon as possible.
• Manage KRONOS and leave applications for all salon team members including all relevant payroll activities.
• Ensure daily, weekly and monthly reports get generated as requested.
• Manage team member’s performance, employee changes and total employee members for your designated salon.
• Ensure availability of team members during leave periods (traveling staff)
• Assist the Cosmetic Manager/ Regional Salon Manager with corrective action and counselling when needed. Employees must receive planned training and ensure to request feedback from employees whom attended training.
• Supervise team members according to Dis-Chem standards•
• Ensures team members conduct themselves professionally and follow Dis-Chem salon standard operating procedures.
• Manage salon promotional activities.
• Report any faulty salon equipment and/ or fitments to the Store Manager and/or Regional Salon Manager.
• Build and keep a strong client base and ensure customer satisfaction.
• Greet and interact with clients in a warm and friendly manner.
• Resolve all customer complaints and issues in a polite and apologetic manner and make every attempt to resolve the client dissatisfaction.
• The maintenance and up-keep of the salon must be in accordance with Dis-Chem standards and operating procedures.
• The salon area must be neat and uphold Dis-Chem standards throughout the day.
• Report customer compliments and complaints to the Regional Cosmetics Manager
• Housekeeping must be in accordance to Dis-Chem standards. Make sure the Salon is always clean and tidy.
• Adhere to Dis-Chem Policies and Standard Operating Procedures.
• Adhere to Health and Safety rules and regulations.
• Adhere to the Dis-Chem uniform and personal appearance policy.

Competencies

Essential:

• English – Read, write, speak and understand.
• Interpersonal skills
• Analytical Skills
• Attention to detail
• Time Management
• Have the ability to assess the needs of the client. Be patient and pay attention to detail. Be able to understand client’s needs. Trustworthy and hones
• Have the ability to builds trust and rapport with clients and staff by being approachable, attentive, and empathetic
• Be deadline and target driven. Maintain a neat and hygienic personal appearance at all times. Manages daily operations efficiently, even under pressure or during busy periods.
• Have the ability to Provides clear instructions and feedback to salon staff, fostering a positive and productive work environment.
• Have experience with basic computer skills (Word, excel and Outlook), numerical skills and skin/ body technical equipment. CRM and QlikView System

Special conditions of employment:

• Be able to work retail, flexi hours and be able to work overtime on short notice.
• Be able and willing to work retail hours and other operational requirements.
• Must be fit and be able to physical job requirements.
• South African Citizen
• MIE, clear criminal and credit
• Driver’s license and/or own reliable transport

Remuneration and benefits:

• Market related salary
• Medical aid
• Provident fund
• Staff account

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.