Dis-Chem Pharmacies’ in Midrand has an opportunity available for an Skincare Facilitator to join the team. The purpose of this role is to deliver product knowledge and training to internal teams and skincare professionals. The role focuses on enhancing product knowledge, skincare techniques, and customer experience to drive brand loyalty.

Minimum Requirements…

Essential:

• Grade 12 – Matric or a Senior Certificate
• Diploma or Certification in Skincare, Aesthetics, Cosmetology or related field
• Certification as an Assessor and/or Moderator
• Minimum of 2 - 5 years’ trainer or educator experience within the Skincare or Beauty Industry (Retail or Professional setting)

Advantage:

• City and Guilds, Cidesco, IECAB, ITEC
• Previous experience in training and development (Moderation, Assessment and Facilitation)

Job Specification…

Training and Education:

• Develop and deliver skincare training programs for in-store consultants, sales teams, beauty advisors, and head office staff.
• Design and facilitate sessions covering basic skincare fundamentals, product ingredients, skin types and conditions, treatment protocols, and advanced skin science.
• Ensure employees are trained on new product launches, updated formulations, and brand philosophies.
• Conduct in-person, virtual, and on-site training sessions across different locations as required.
• Deliver engaging and effective training sessions by using engaging tools such as presentations, demo kits, visual aids, etc.
• Professional application and demo of products in order to educate and train others.
• Knowledge of facial massage, cleansing routines, and device use (e.g., LED, microdermabrasion)
• Linking product knowledge with sales strategies
• Demonstrate techniques to upsell and cross-sell skincare solutions.
• Stay up to date with skincare trends, competitor offerings, and industry best practices.

Content Development:

• Create engaging training materials including presentations, manuals, digital modules, and assessments.
• Customize content to suit various learning levels and retail environments.
• Develop and update training materials, manuals, and e-learning content in line with brand guidelines.

On-the-Ground Support:

• Conduct in-store training and coaching sessions to support daily operations and customer interactions.
• Observe and mentor employees during live selling to provide real-time feedback and improve product knowledge application.
• Support new store openings, events, and promotional activities by providing expert training.
• Provide guidance and support to ensure effective learning outcomes.

Assessments and Reporting:

• Evaluate and monitor training effectiveness through feedback, quizzes, and performance metrics.
• Maintain training logs and submit progress reports to relevant stakeholders.

Collaboration:

• Work closely with brand, marketing, and sales teams to align training with business objectives and seasonal focuses.
• Participate in brand activations, workshops, and events as a subject matter expert.

Regulatory and Safety Awareness:

• Ensure product compliance and usage safety by educating trainees about active ingredients and how some complement each other and others cause chemical reactions and burns on skin, in a manner that they understand.
• Teaching trainees hygiene protocols, allergen information, contraindications - engage with the customer respectfully without invading their personal space, and how to ensure that any potential allergens are checked to avoid triggering a reaction.

General:

• Adhere to Dis-Chem Policies and Standard Operating Procedures.
• Adhere to Health and Safety rules and regulations.

Competencies

Essential:

• Strong understanding of skin anatomy, skincare routines, and cosmetic science
• Makes timely, informed decisions that consider the facts, goals, constraints, and risks
• Provides input in the development of and determination of requirements for changing or new course content.
• Excellent communication skills. Formally delivers training to groups
• Promotes cooperation and commitment within a team to achieve goals and deliverables. Interacts with people effectively. Able and willing to share and receive information.
• Demonstrates an underlying drive to ensure that quality is not compromised. It includes the identification and maintenance of standards to meet the needs of the company, together with a desire for accuracy and order.
• Adapts to changing business needs, conditions, and work responsibilities. Able to effectively deal with change and diverse people.
• Essential: Advanced Computer Skills – Microsoft Office (Word, Excel, Outlook and PowerPoint)

 

Special conditions of employment:

• Frequent traveling
• South African citizen
• MIE, clear criminal and credit
• Driver’s license and own reliable transport.

 

Remuneration and benefits:

• Market related salary
• Medical aid
• Provident fund
• Staff account

 

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

 

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.