Dis-Chem Pharmacies is seeking a proactive, organised, and adaptable Receptionist responsible for supporting the company by operating switchboards and connecting callers to the appropriate person(s).

Minimum Requirements…

Essential:

• Grade 12 / Matric

Job Specification…
Call Answering:

• Answer all incoming calls within reasonable time according to Dis-Chem standards.
• Speak to clients in a polite manner and refer queries to the relevant people.
• Give relevant and accurate information to callers regarding their request, questions or concerns.
• Do not spend an unreasonable amount of time on internal calls as this is blocking the switchboard.
• Ensure to take down caller details on all calls that come through to the switchboard for the third time, and email the relevant staff.
• Get calls through to the relevant departments as soon as possible if calls aren’t related to switchboard.
• Ensure to ask callers wanting to speak to someone in HR what the call is related to, as the department is divided into 3 categories and refer to list provided.

Message Taking::

• Ensure you are taking the correct message from the callers – repeat the message to the caller for confirmation.
• Take extra care when taking caller contact details – repeat the details to the caller for confirmation.
• Ask the caller adequate question to ensure the correct message is transferred.
• Ensure that messages or calls get transferred to the correct person at all times.
• Calls related to Account, must first be verified whether it’s related to Medical aid, Debtors, Creditors or Bookkeepers before the call is transferred.

Communication:

• Speak clearly to staff members to ensure the correct message is transferred.
• Repeat yourself slowly and clearly when you get the impression that the person you are getting or transferring information from doesn’t fully understand what is being said.
• Give management correct feedback, regarding calls and walk-in guest, on a daily basis.

Customer service:

• Assist guest who have appointments with Directors and other staff, according to Dis-Chem standards and procedures.
• Assist walk-in guest in reaching staff for in regards to meetings and/ or deliveries.
• Provide customers with area codes, work telephone numbers and other relevant information when requested.
• Ensure customers, guest and callers receive relevant feedback, within good time, regarding queries.
• When guests arrive to meet with a Director, inform their relevant Personal Assistants of the guest waiting in reception.
• Assist the Warehouse personnel with staff deliveries – ensure departments are called before they

Competencies

Essential:

• Essential: English – Read, write and speak well and 2nd additional Language – Speak Well.
• Computer literate.
• Effective listening skills. Follow and give oral and written instructions.
• Maintain cooperative working relationships and display sensitivity to and respect for coworkers.
• Trustworthy and honest.
• Attention to detail. Be able to take instruction and follow through.
• Time management.

Special conditions of employment:

• South African
• MIE, clear criminal and credit
• Driver’s license or own reliable transport

Remuneration and benefits:

• Market related salary

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, PLEASE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.