Loyalty Coordinator - Melrose Arch
Dis-Chem Pharmacies Limited
Johannesburg, Gauteng
Permanent
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Posted 07 May 2025 - Closing Date 30 June 2025

Job Details

Job Description

X, bigly labs by Dis-Chem Pharmacies has an opportunity available for a Loyalty Coordinator to join their team in Melrose Arch. Responsible for the coordination and administration of Loyalty 2.0 through management of vendor relationships and the promotions.


Minimum Requirements…

Essential:

  • Grade 12 / Matric
  • Degree in Marketing, Finance or Accounting
  • Minimum of 3 - 5 years of experience in vendor management, procurement, category management, retail finance, or a related role

Advantage:

  • Certification in contract management, procurement or financial analysis
  • Experience in retail, marketing, or customer loyalty programs, ideally within a retail environment

Job Specification…

Vendor Relations and Agreements:
  • Create vendor agreements for new vendors.
  • Update vendor agreements annually for renewal.
  • Ensure signing of new vendor and renewal of vendor agreements.
  • Collaborate with the legal team for overseeing vendor contracts.
  • Manage and coordinate the logistical arrangements around vendor meetings.
  • Ensure that vendors meet the agreed-upon specifications, Service Leve Agreements and delivers consistently.
  • Maintain strong, transparent, and collaborative relationships with vendors.
Contract Review and Management:
  • Ensure contracts are well-managed.
  • Maintain a contract management database and ensure that all agreements are compliant with internal and external requirements.
  • Track key contractual obligations and deadlines.
Promotional Article Management:
  • Manage the loading and monthly updating of promotional articles.
  • Ensure that all marketing material is in line with relevant qualifying articles.
  • Update (additions and removals) of promotional articles and ensure these changes are commuinicated to stores and buyers.
  • Ensure promotions are communicated to and correctly actioned by Promotions, Online, CRM, POS, Finance.
  • Ensure printing of in-store PI labels.
Reporting and Administration:
  • Manage the extra portal and any evolving Loyalty 2.0 channels/portals
  • Ensure collation and distribution of monthly vendor reports
  • Ensure monthly vendor invoicing
  • Ensure correct allocation of cost internally
  • Provide quarterly feedback to vendors
  • Compile reports on significant budget and cost variances, identify any remedial action that may need to be taken
  • Conduct month end reporting and business performance review and assess impairment accounts
  • Collaborate with various stakeholders to develop and automate diagnostic reporting to understand drivers to daily, weekly, monthly trends
  • Run accruals and forecast reports including detailed management reports when required
  • Prepare reports to reflect historical financials, variance, forecast risk vs opportunities, key performance indicators
  • Prepare and consolidate monthly figures inclusive of category marketing, distribution budgets vs actual costs
Finance Coordination:
  • Coordinate budgets and plans processes on behalf of X, bigly labs by ensuring cross-functional contributions and accurate consolidation of all information
  • Maintain up to date and accurate transfer pricing for category costs, gains and losses and additional costs
  • Ensure all category month end cost accrual journals are initiated.
  • Collaborate with the marketing department to evaluate broadsheet billing and reflect as income to category performance.
  • Collaborate with various departments (marketing, finance) to ensure optimal and reliable cost proposal is found and implemented.
  • Recommend changes in operating procedures to increase efficiencies in payment and buying processes.
  • Review and interpret contracts for proper billing terms and assist category in the revenue process.
  • Collaborate with interdependent departments to identify the nature of spend impacting the category to mitigate any risks.
  • Review and consolidate cost centre income and expense lines, promotions & advertising billing and recovery.
  • Support with the consolidation and tracking of category budget results.
Stakeholder Liaison:
  • Manage vendor, customer, buyer and all store queries
  • Liaise and engage with all relevant internal and external stakeholders
  • Collaborates with buyers to provide category insights


Competencies...

Essential:

  • Solid knowledge on Project Management tools
  • Financially literate with ability to read and interpret contracts, budgets, and performance reports. Knowledge and understanding of conducting research
  • Computer skills are essential – Microsoft Office: Word, Excel, PowerPoint and Outlook.
  • Proficiency in project management tools (e.g., MS Project, Jira, Asana), SAP
  • Business acumen and customer centric mindset
  • Cognitive Skills
  • Communication skills
  • Interpersonal skills
  • Quality Management
  • Self-Management Skills


Special Conditions of Employment...

  • South African citizen 
  • MIE, clear criminal and credit
  • Driver’s license and/or own reliable transport

Remuneration and benefits...

  • Market related salary
  • Medical aid
  • Provident fund
  • Staff account

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.


Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.