Customer Liaison Consultant
Dis-Chem Pharmacies Limited
Delmas, Mpumalanga
Permanent
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Posted 14 February 2020 - Closing Date 13 March 2020

Job Details

Job Description

Dis-Chem Pharmacies’ in Delmas has an opportunity available for a Customer Liaison Consultant to join the team. The main purpose of this role will be to act as a liaison and provide product/ services information and resolve any concerns that our clients/ suppliers might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

 

Minimum Requirements…

Essential:

  • Grade 12 / Matric
  • 2 - 5 years relevant customer service experience

 

Advantageous:

  • Relevant Customer Service Qualification

Job Specification…

  • Keep records of customer interactions, process customer accounts and file documents.
  • Process all interactions necessary for the accurate managements of adherence calls.
  • Ensure a high standard of care and best practice is being delivered to the customer/ suppliers.
  • Ensure speedy resolution of client complaints and recommend solutions to the business unit to assist in identifying better ways of providing a service.
  • Obtain and evaluate all relevant information to handle product and service inquiries and assess customers’ needs to achieve satisfaction.
  • Act as mediator between and among staff and clients to enhance communication and resolve conflicts.
  • Actively nurture and grow meaningful supplier relationships
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Create and maintain project delivery timelines
  • Keep record of communication to internal and external stakeholders about milestones and progress
  • Correctly and accurately take down customer information in order to process order
  • Prepare order reports for management.
  • Provide feedback on the efficiency of customer service process.
  • Log all resolved and unresolved queries on a daily basis for reporting purposes.
  • Compile daily, weekly, monthly and quarterly activity reports for submission to the manager
  • Liaise with various stakeholders to discuss sales performances and act accordingly.
  • Present to the management team each month on headline stats and analysis with recommendations for changes.
  • Optimize sourcing procedures to attain maximum efficiency.
  • Invent negotiation strategies and secure profitable deals.
  • Generate and implement efficient sourcing and category management strategies.

Competencies

Essential:

  • Ability to work under pressure
  • Deadline driven
  • Prior medical Product knowledge
  • Have extensive and operational knowledge to assist in resolving member queries.

Advantageous:

  • 2nd Additional language

Special conditions of employment:

  • South African citizen or valid work permit
  • MIE, clear criminal and credit
  • Driver’s license and/or own reliable transport

 

Remuneration and benefits:

  • Market related salary
  • Medical aid
  • Provident fund
  • Staff account

 

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

 

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.